What happens in the first consultation?
A free 20 to 30 minute call. You tell us where time and money go missing; we tell you honestly whether we can help, and whether a diagnostic is worth it. No pitch deck.
Why start with a paid diagnostic?
Because guessing is expensive. The diagnostic gives you a written map of where the leaks are, what fixing each one is worth, and a fixed quote for the work. You can take that report to anyone. If you go ahead with us, the diagnostic fee is credited against the project.
Do we have to change our software?
Usually not. We start with what you already pay for and only suggest a change when the numbers clearly support it. We are vendor-neutral: we recommend what fits your business, not what pays us a commission.
How do you price projects?
Fixed quotes, agreed before work starts, based on the scope from your diagnostic or product discovery. Ongoing support is a fixed monthly fee you can cancel with notice.
Can you build a new product for us?
Yes. If the software you need doesn't exist, we design and build it: web apps, customer portals, internal tools, marketplaces and MVPs. It starts with a paid product discovery that produces the scope, architecture, user flows, a fixed-price build plan and a timeline. The discovery fee is credited against the build if you go ahead.
What about our data and privacy?
We use the minimum access needed, prefer accounts you control, and work under the NZ Privacy Act 2020. When AI tools are involved we tell you exactly where data goes and get your agreement first.
Do you only work with trades?
No. Trades and construction are a focus, which is why we run our Docket AI practice, but the same approach works for field services, professional services and most growing businesses.